在菲律宾消费者如何维权？

在菲律宾消费者如何维权？
Under New Civil Code Article 1561, a vendor or a seller has the responsibility to ensure that the items he or she sells has no hidden defects. 根据新民法，1561条，销售者必须确保销售物品没有隐藏的缺陷
In addition to the New Civil Code provisions on sale with warranties, the provisions of Title III, Chapter III of the Consumer Act of the Philippines consumer products with warranty.First, there should be a remedy or relief offered to a consumer within the reasonable time and without charge in case of defect, malfunction, or failure to conform with such written warranty. Second, the warranty should give the consumer an option to either ask for a refund or replacement without charge of such product or part, as the case may be, where after reasonable number of attempts to remedy the defect or malfunction, the product continues to have the defect or to malfunction. A Limited Warranty, on the other hand, is when the written warranty does not meet the abovementioned minimum requirements.还有菲律宾消费者法里也有。第三章第三节关于消费品保障的说明：首先，在合理时间和不收费情况下，给消费者一个关于补救的书面保证，二。保证应根据情况，可以让消费者选择退款或更换产品服务（不能收费）三，当书面保证不能满足以上最低要求时（产品持续有缺陷或故障），要尽量提供合理数量的产品补偿或维修好产品缺陷


官方文档很长。有问题也可以微信zhouhounan咨询我
今天刚一个朋友解决一个纠纷问题，研究了一下

The Consumer Act of the Philippines ( RA 7394 ) prohibits store owners from enforcing the " No Return No Exchange Policy ".

DTI's Consumer Protection Group ( located in DTI Office along Sen. Gil Puyat Avenue Makati ) is the proper agency to complaint about --

a. lemon goods
b. issues with gift certificates
c. warranties
d. scams
e. violation of no return no exchange policy
f. issues involving air passenger rights




菲律宾的消费者法案（RA7394）明令禁止商店业主强制执行“不予退换”规定。


菲律宾贸易部门（DTI）内的消费者保护小组（位于  Sen. Gil Puyat Avenue Makati 的 DTI办公室内）是一个恰当的机构来接受以下类别的相关投诉：

a.柠檬类商品
b.涉及礼券类问题
c.保修
d.诈骗
e.违规实行“不予退换”
f.涉及航空旅客权益问题